Executive/Senior Executive- CareOps

Executive/Senior Executive- CareOps

Education and Experience:

Ø B.Sc. in CSE/ETE/EEE/ECE/CIS from reputed public and private university

Ø 2+ years of relevant experience

ØCCNA/HCIA/JNCIA/RHCSA is preferable

Key Responsibilities:

Ø  Focus on delivering support and solutions to Pico’s customers.

Ø  Guide and support customers throughout the product life cycle to ensure successful product usage.

Ø  Serve as the primary link between the company and the customer, offering insights on processes, applications, and technologies

Ø  Respond to both technical and non-technical inquiries via phone, email, or ticketing system.

Ø  Act as a key point of contact for maintaining customer relationships and providing internal assistance.

Ø  Collaborate with customer IT teams to resolve technical issues, ensuring effective communication, optimal resource utilization, and timely progress.

Ø  Work under general guidance from senior engineers, and operate independently when required.

Ø  Strive to achieve the highest levels of customer satisfaction while working autonomously.

Ø  Address partner concerns and ensure smooth and efficient issue resolution.

Ø  Possess a solid understanding of cloud computing principles and functionalities, including IaaS, PaaS, and SaaS.

Additional Requirements:

Ø                 Ã˜  Age 27 to 35 years

Ø  Excellent communication in English (verbal and written)

Ø  Strong customer service mindset

Ø Willingness to work shifts, including weekends (24/7 support)

Ø Ability to diagnose and escalate technical issues

Ø Organizational skills, multitasking, and SLA adherence

Location: Dhaka (Gulshan-1)/Gazipur (Kaliakair High Tech Park)

Working Days: 5 days/ 5 days (Roster Basis)

Job Type: Permanent

Compensation and Benefits: As per company policies